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Getting Started
Platform basics and onboarding
Account Management
Profile, settings, and preferences
Billing & Payments
Subscriptions, invoices, and plans
Security & Privacy
Data protection and account security
Features & Tools
Platform capabilities and functions
Troubleshooting
Common issues and solutions
Video Tutorials
Getting Started with Messaging
Learn the basics of our messaging platform and how to navigate the interface.
Advanced Messaging Features
Discover how to use attachments, formatting, and other advanced features.
Frequently Asked Questions
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
How do I change my notification settings?
You can customize your notification preferences in the Notifications section of your account settings. There, you can choose which types of notifications you want to receive and how you want to receive them (email, in-app, or both).
Can I export my conversation history?
Yes, you can export your conversation history. Open the conversation you want to export, click on the information icon in the top right corner, and select "Export Conversation." You can choose to export as PDF or text file.
What file types are supported for attachments?
Our platform supports a wide range of file types for attachments, including images (JPG, PNG, GIF), documents (PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX), audio files (MP3, WAV), and video files (MP4, MOV). The maximum file size is 25MB per file.
Knowledge Base
Complete Guide to Messaging Features
Learn about all the messaging features available and how to use them effectively for your communication needs.
Managing Your Profile Settings
Customize your profile, update personal information, and manage your account preferences efficiently.
Securing Your Conversations
Best practices for keeping your messages secure and protecting your sensitive information.
Advanced Search Techniques
Master the search functionality to quickly find messages, files, and conversations across your account.
Resolving Common Connection Issues
Solutions for common connectivity problems and how to ensure smooth messaging experience.
Using the Mobile App Effectively
Tips and tricks for getting the most out of our mobile application on iOS and Android devices.
Contact Support
Can't find what you're looking for? Submit a support request and our team will get back to you within 24 hours.