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Session Booking Payment Issues Account Setup Community Features Messaging

Frequently Asked Questions

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Support Tickets

Ticket ID Subject Status Last Updated Actions
#TK-2305 Payment method update issue In Progress May 1, 2025
#TK-2298 Calendar sync not working Resolved April 28, 2025
#TK-2287 Profile image upload error Open April 26, 2025

Frequently Asked Questions

How do I schedule a session with a mentee?

To schedule a session with a mentee, navigate to the Calendar section in the sidebar. Click on the "Schedule Session" button, select the mentee from your list, choose an available time slot, and add any session details. Once confirmed, both you and your mentee will receive a notification and calendar invite.

How do I update my availability settings?

You can update your availability settings by going to the Dashboard and toggling the Availability switch in the right sidebar. For more detailed availability settings, go to your Profile page and select the "Availability" tab. Here you can set specific days and times when you're available for sessions.

How do I manage my community members?

To manage your community members, go to the Community section in the sidebar. Here you can view all members, approve new join requests, assign roles, and moderate discussions. You can also create and manage groups within your community for more organized interactions.

How do I track my earnings and payments?

Your earnings are tracked automatically in the Dashboard under the "Monthly Earnings" card. For a detailed breakdown, go to your Profile page and select the "Earnings" tab. Here you can view all past payments, pending earnings, and download financial reports for tax purposes.

What should I do if I need to cancel a session?

If you need to cancel a session, go to the Calendar section and find the session you need to cancel. Click on it and select the "Cancel Session" option. You'll be prompted to provide a reason and decide whether to automatically reschedule. The system will notify your mentee and help coordinate a new time if needed.

Community Forum

Tips for growing your mentee network?

15 replies • Active

Popular

Best tools for session notes?

8 replies • Active

Discussion

Payment method recommendations?

12 replies • Active

Question

Platform feature requests

23 replies • Active

Feedback

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