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How to schedule a session?
Managing community members
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Support Tickets
| Ticket ID | Subject | Status | Last Updated | Actions |
|---|---|---|---|---|
| #TK-2305 | Payment method update issue | In Progress | May 1, 2025 | |
| #TK-2298 | Calendar sync not working | Resolved | April 28, 2025 | |
| #TK-2287 | Profile image upload error | Open | April 26, 2025 |
Frequently Asked Questions
How do I schedule a session with a mentee?
To schedule a session with a mentee, navigate to the Calendar section in the sidebar. Click on the "Schedule Session" button, select the mentee from your list, choose an available time slot, and add any session details. Once confirmed, both you and your mentee will receive a notification and calendar invite.
How do I update my availability settings?
You can update your availability settings by going to the Dashboard and toggling the Availability switch in the right sidebar. For more detailed availability settings, go to your Profile page and select the "Availability" tab. Here you can set specific days and times when you're available for sessions.
How do I manage my community members?
To manage your community members, go to the Community section in the sidebar. Here you can view all members, approve new join requests, assign roles, and moderate discussions. You can also create and manage groups within your community for more organized interactions.
How do I track my earnings and payments?
Your earnings are tracked automatically in the Dashboard under the "Monthly Earnings" card. For a detailed breakdown, go to your Profile page and select the "Earnings" tab. Here you can view all past payments, pending earnings, and download financial reports for tax purposes.
What should I do if I need to cancel a session?
If you need to cancel a session, go to the Calendar section and find the session you need to cancel. Click on it and select the "Cancel Session" option. You'll be prompted to provide a reason and decide whether to automatically reschedule. The system will notify your mentee and help coordinate a new time if needed.
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